Shipping policy
At Snouty, we aim to make delivery as simple and transparent as possible.
Free Shipping
We offer free standard shipping on all orders.
There is no minimum order value required.
Order Processing Time
Orders are usually processed within 1 to 3 working days.
Please note:
- orders placed on weekends or public holidays are processed on the next working day
- processing times may be slightly longer during busy periods, promotions or holidays
Estimated Delivery Time
Once your order has been dispatched, estimated delivery is 7 to 12 working days.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, customs processing, high seasonal demand or other circumstances outside our control.
Order Timeline
Order placed
Your order is received immediately after checkout.
Processing
Please allow 1 to 3 working days for order preparation and dispatch.
Dispatched
Once your order has been shipped, you will receive a shipping confirmation email.
Delivered
Estimated delivery is 8 to 12 working days after dispatch.
Order Tracking
As soon as your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please allow a short period for tracking information to update after dispatch.
Shipping Destinations
We currently ship to the United Kingdom.
If you have any questions about delivery to your area, please contact us before placing your order.
Delivery Delays
While we work hard to deliver within the estimated timeframe, delays can occasionally happen.
This may be due to:
- high order volumes
- courier delays
- customs clearance
- weather disruption
- bank holidays or peak seasonal demand
If your parcel is taking longer than expected, please contact us and we will be happy to help.
Incorrect Address Information
Please make sure your shipping address is entered correctly at checkout.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.
If you notice a mistake in your shipping details, please contact us as soon as possible after placing your order. We cannot guarantee changes once an order has entered processing.
Lost, Damaged or Missing Parcels
If your order arrives damaged, or if you believe it has been lost in transit, please contact us at snoutyuk@gmail.com with your order number and any relevant information.
Where appropriate, we will investigate the issue and work towards a suitable solution.
Split Shipments
In some cases, items from the same order may be shipped separately. If this happens, you will receive separate delivery updates where applicable.
Customs and Import Charges
We aim to ensure that customers are clearly informed of any shipping-related charges before purchase.
If any unexpected delivery issue arises, please contact us and we will review the case with you.
Contact
If you have any questions about shipping or your order, please contact:
Snouty
Email: snoutyuk@gmail.com